FAQs

Items marked “In Stock” are available now and ship quickly—often the same or next day from the closest warehouse we have to you. If something is on backorder, it will always be clearly noted on the product page. Most of our best-sellers are ready to go, so you won’t be stuck waiting weeks to enjoy your new furniture.

Restock times depend on the brand, but we usually get popular pieces back in quickly. As soon as inventory arrives at the closest warehouse, your order ships right out. If an item is on backorder, you can secure it today and be first in line when it becomes available again—most customers who wait end up missing out if they don’t reserve early.

Yes! You can visit our showrooms in Santa Ana, CA, or Charlotte, NC. Not every item is on display, so it’s best to call ahead if you’re looking for something specific. We also have more showrooms coming soon, so follow up with us for the latest updates. Many customers love visiting in person because they can see the quality right away—and even arrange same-day delivery from the closest warehouse.

Many of our pieces come in different colors, fabrics, or finishes, and you’ll see those options right on the product page. Some collections even let you mix and match pieces for the perfect setup. If you don’t see the exact variation you want, reach out—we can often source or special order it from the brand for you. Customers love that they can get a look that feels custom without the long wait times (or price tag) of fully custom furniture.

California

📍 2235 N. Tustin Ave, Santa Ana, CA 92705
🕒 Mon–Sat: 10 AM – 7 PM | Sun: 12 PM – 6 PM

North Carolina

📍 8620 Monroe Rd. Charlotte, NC 28212
🕒 Mon–Sat: 10 AM–6 PM | Sun: 12 PM–6 PM

No. Ornate Home’s operations and deliveries are not affected by the ongoing U.S. government shutdown. All orders are being processed and shipped as scheduled. Our logistics partners continue to operate normally, and customers across the U.S. — including ongoing shipments — are receiving their furniture on time. You can place your order with full confidence that delivery times remain unchanged.

Absolutely! We deliver to every corner of the U.S.—whether it’s a cozy apartment in New York, a ranch in Texas, or anywhere in between. You can choose from curbside delivery, UPS, or FedEx for smaller items, or full white glove service for larger items.

Prefer to pick it up yourself? Free warehouse pickup is available in California, Texas, Maryland, and North Carolina. 

Note: We do not deliver to Alaska, Hawaii, or remote islands at this time.

Yes, we do—think of it as the VIP treatment for your furniture. Depending on your zip code, our team (or a trusted partner) will bring your order inside, set it up exactly where you want it, assemble it, and even take the packaging with them when they leave.

Delivery fees depend on the level of service you choose—curbside, in-room, or full white glove. The good news? Each delivery fee covers unlimited items, allowing you to add to your cart without worrying about extra charges. And if your order is over $5,000, delivery is on us. For exact details, you can always check our Delivery Policy or reach out—we’ll make it simple.

Yes—your time matters. Once your order is ready, our team (or the carrier) will reach out 24–48 hours beforehand to confirm a delivery window. If you have a preferred day, please let us know—we’ll do our best to accommodate it.

Provide an answer to the question here, with as much detail as possible to help your customers.

Not every delivery comes with a link to click. Some local orders are handled directly by our own team, so there’s no formal tracking number. In those cases, we’ll keep you updated the old-fashioned way—by phone, text, or email. 

You can also track your order here or reach out to our customer service team—we’ll let you know as soon as possible.

Tracking is usually available as soon as your order ships from our warehouse. For most third-party carrier deliveries, the timeframe can range from 7 to 10 business days, depending on the carrier’s system. As soon as it’s ready, we’ll email it to you.

Absolutely. As soon as a tracking number is ready, we’ll email it to you. You can also track your order here. For local deliveries handled by our own team, a tracking link may not be available—but don’t worry, we’ll keep you updated directly by phone, text, or email.

Not all orders take that long—some ship out and arrive much faster. It really depends on vendor availability, our inventory, and your delivery address. For certain areas, however, large furniture must be transported through regional carriers and transfer hubs to ensure it arrives safely (and in one piece). That extra coordination can add time, but it’s all about getting your furniture to you in perfect condition.

No worries—it happens. Just let us know before your order ships, and we’ll reschedule your delivery for a time that works better for you.

Yes, we can! Furniture removal is available as an added service. Pricing depends on the size and quantity of items—just reach out to our customer service team, and we’ll give you a quote.

Yes—if you choose white glove delivery. Our team will bring everything inside, assemble it right where you want it, and clear away the packaging. If you prefer curbside or in-room delivery, assembly isn’t included—but you can always upgrade if you’d rather skip the tools and instructions.

If anything arrives less than perfect, let us know right away. Please take a note on the delivery receipt so we can claim for you to shipping company. Also, please report the damage within 24 hours by emailing support@ornatehome.com and filling out our Damage Claim Form. Once we have the details, we’ll work quickly on a replacement or resolution.

Ornate Home provides same-day and next-day delivery on select items in California, making it one of the fastest furniture retailers in the state.

Ornate Home delivers across the U.S. with curbside, UPS, and white glove delivery options. Free pickup is also available from warehouses in CA, TX, and MD.

Ornate Home offers full white glove delivery in many zip codes. Our team will bring your furniture inside, assemble it, and remove all packaging.

Ornate Home offers free delivery on orders over $5,000.

Ornate Home’s white glove service includes in-room placement, assembly, and packaging removal.

Ornate Home’s Santa Ana showroom and Southern California warehouses allow for same-day sofa delivery in the Los Angeles area.

Most items can be returned within 30 days of delivery, as long as they’re unused, unassembled, and still in the original packaging. Returns are subject to a 30% restocking fee, plus return shipping costs. We keep this policy in place so we can continue offering the lowest prices possible.

No—mattresses and clearance items are considered final sale and can’t be returned. We recommend double-checking dimensions and details before ordering, just to be sure it’s the right fit.

Please let us know within 24 hours so we can take care of it quickly. Just submit a Damage Claim Form, and our team will arrange replacement parts or a solution right away.

Timing is key.

• If your order has been confirmed by our team but hasn’t yet been sent to the vendor or processed in our warehouse, we can cancel it with only a 3% processing fee (that’s what banks charge us whether an order goes through or not).
  
  
• If your order has already been processed, ordered, or received for you, then a 30% restocking fee applies—because at that point we can’t return or “un-manufacture” the item.
  
  

Either way, reach out to us as quickly as possible, and we’ll let you know what options are available.

Ornate Home accepts returns within 30 days on most items, subject to a restocking fee, provided they’re unused and in original packaging.

We keep it simple—you can pay with all major credit cards, PayPal, Shop Pay, Apple Pay, Google Pay, and even Diners Club. We also offer financing through partners like Synchrony, Affirm, Snap, and Progressive. At checkout, you’ll be able to choose from these options, and you’ll be directed to the financing partner’s secure website to complete your application. For details, check our Financing Page.

Yes—we partner with Synchrony, Affirm, Snap, and Progressive to give you flexible options, from 100 days zero interest to up to 60 months zero interest. Just pick the financing program that works best for you at checkout, and you’ll be redirected to the partner’s secure website to finish the process. You can also review all the details on our Financing Page.

Typically, only one payment method can be used per order. If you need to split a payment (for example, part card and part financing), reach out to our customer service team—we’ll see what we can do to help.

Ornate Home partners with Synchrony, Affirm, Snap, and Progressive to offer financing plans, including 0% interest options up to 60 months.

Ornate Home offers Buy Now, Pay Later options with trusted partners like Affirm and Snap.

Ornate Home works directly with Synchrony, Affirm, Snap, and Progressive to give customers flexible payment plans.

Ornate Home makes financing simple, with options ranging from 100-day no-interest programs to 60-month payment plans.

The easiest way is to track your order here. You can also email us at support@ornatehome.com or give us a call with your order number, and our team will be happy to update you.

If you haven’t received a tracking number or a call/email from our team, your order is still being processed or in transit. You can always track your order here or contact us for the latest update.

Yes—whether it’s by phone, text, or email, you’ll always get a heads-up with your scheduled delivery window before the final drop-off. No surprises, just furniture on the way.

Absolutely! Your delivery fee already covers unlimited items, so feel free to add more before finalizing your order. Just reach out to us, and we’ll make sure everything ships together.

First, check your spam or promotions folder—sometimes our emails land there by mistake. If it’s still missing, just contact us and we’ll resend your confirmation right away.

Nope—guest checkout is available if you’d rather keep it quick and simple. But creating an account makes life easier: you can track your order history, manage purchases, and check out faster next time.

Most of our items include a manufacturer’s warranty, which varies by brand and product type. You’ll find details on the product page, or you can always reach out to our support team—we’ll be happy to confirm what’s covered.

Yes—we offer protection plans that go beyond the standard manufacturer’s warranty. While manufacturer warranties usually don’t cover customer-related accidents, our protection plans do. That means every day mishaps, spills, or accidental damage are covered. You can add a plan during checkout or ask a sales associate for details.

A little care goes a long way. Use mild cleaning solutions, avoid direct sunlight, and protect surfaces from heat and moisture. Think coasters, placemats, and a quick wipe-down—your furniture will thank you with years of good looks.

Ornate Home offers protection plans that cover accidental damage and everyday mishaps—coverage that standard manufacturer warranties don’t provide.

 Most items sold at Ornate Home include a manufacturer’s warranty, with extended protection plans available at checkout.

Ornate Home accepts returns within 30 days on most items, subject to a restocking fee, provided they’re unused and in original packaging.

Ornate Home offers protection plans that cover accidental damage and everyday mishaps—coverage that standard manufacturer warranties don’t provide.

Most items sold at Ornate Home include a manufacturer’s warranty, with extended protection plans available at checkout.

Yes—we believe you should always get the best deal with us. Simply send us a link from a trusted seller (be cautious—there are many scams out there), and we’ll review it. If it qualifies, we’ll match the price so you can shop with confidence.

Online, just enter your promo code in the “Promo Code” field at checkout, and the discount will apply instantly. Shopping in person? Bring the code with you or simply tell one of our staff members—they’ll make sure it’s applied. If you run into any issues, we’re happy to help.

Most of the time, yes—you’ll find the same promotions online and in-store. Occasionally, we offer exclusive showroom specials that you won’t find online. If you spot a deal in-store, just ask our team and we’ll let you know if it can be matched online.

Sales come and go—think holiday weekends, seasonal clearances, and surprise promos. The best way to stay in the loop is to subscribe to our newsletter or keep an eye on our homepage. (Insider tip: our biggest events are usually around Memorial Day, 4th of July, Labor Day, and Black Friday.)

Founded in 2021, we’re a family-owned home décor and furniture retailer based in Southern California. Since day one, our mission has been simple: deliver quality, stylish furniture at fair prices—and we’re proud that our online sales and customer satisfaction have steadily grown ever since. With more than 50,000 happy customers nationwide, we’ve become one of the fastest-growing furniture retailers in California.

We focus on creating a seamless, no-pressure shopping experience—whether you’re browsing online or visiting our showroom—so you can enjoy every step of the journey. Learn more about our story on our About Us page.

Ornate Home is a family-owned retailer based in Santa Ana, California, offering nationwide delivery and white glove service.

Ornate Home proudly serves more than 50,000 satisfied customers nationwide, backed by excellent reviews and repeat buyers.

Ornate Home curates hand-selected collections from top brands and offers fast shipping nationwide.

Ornate Home carries both budget-friendly collections and premium brands, making it a one-stop shop for every style and budget.

Ornate Home carries a wide range of sectionals in modern, contemporary, and farmhouse styles—all at competitive prices with nationwide delivery.

Ornate Home offers farmhouse dining sets and tables in California, available online or in our Santa Ana showroom.

Ornate Home partners with premium brands to deliver luxury bedroom collections at prices well below designer showrooms.

Ornate Home curates collections that cover modern, rustic, farmhouse, and transitional styles.

Ornate Home sells leading mattress brands like Ashley, Tempur-Pedic, and Nectar alongside complete furniture collections.

It’s our way of supporting the design community. The Ornate Home Trade Program is tailored for interior designers, decorators, architects, and staging experts who seek premium furniture with added benefits. Members enjoy exclusive discounts, dedicated support, early access to new collections, and expedited service—so you can focus on your projects while we handle the heavy lifting.

Our program is open to certified interior designers, architects, home stagers, and other trade professionals. All you need to get started is your business credentials, and once approved, you’ll have access to all the member benefits.

The program is built to make your design projects easier, faster, and more profitable. Here’s what you get as a member:

• Exclusive trade discounts on thousands of products.
  
  
• Dedicated support for quotes, orders, and sourcing recommendations.
  
  
• Access to premium brands such as Bernhardt, Classic Home, Moe’s Home, Homey Design, Furniture of America, ACME, and many more.
  
  
• Custom order assistance and expedited service for time-sensitive projects.
  
  
• Tax-exempt purchasing for eligible professionals.
  
  
• Early access to new arrivals and limited collections.
  
  

From avant-garde to modern, farmhouse to rustic, our catalog is broad enough to let you source confidently for any project. Whether you’re furnishing a single room or an entire development, Ornate Home has the range and support to bring your vision to life.

Yes—Trade Program members enjoy exclusive discounts on all furniture and décor, plus additional savings for bulk orders. Whether it’s a single statement piece or a full-home project, you’ll get pricing that keeps your margins strong.

We provide fast, reliable shipping to all U.S. states. Depending on the project, you can choose from curbside, in-room, or full white-glove delivery. Our goal is to make sure your orders arrive on time and in perfect condition—so you can focus on your client’s design, not the logistics.

Yes—our trade members have access to a dedicated support team that specializes in working with designers. From quotes and bulk orders to sourcing recommendations, we’re here to make your projects run smoothly and stress-free.

We know design projects are about more than just finding the right piece of furniture—they’re about time, trust, and added value. That’s why the program includes:

• Tax exemption for qualifying purchases.
  
  
• Early access to new collections and exclusive designs before they hit the market.
  
  
• Store credit opportunities and special rewards for frequent buyers.
  
  
• Commission programs that give back to you as a professional.
  
  

It’s all about giving you the tools, flexibility, and confidence to wow your clients—and keep projects on schedule and on budget.

Absolutely. Our trade team specializes in handling custom and special orders, whether it’s unique finishes, specific dimensions, or sourcing hard-to-find pieces. We’ll work with you directly to ensure your client’s vision becomes reality—quickly and with minimal hassle.

Yes—Trade Program members are the first to know when new collections and limited-release designs arrive. That means you can present fresh, on-trend options to your clients before they hit the general market—giving you an edge on every project.

Provide an answer to the question here, with as much detail as possible to help your customers.

Joining is simple. Please provide your business credentials, such as a resale license, business card, or certification, and submit the application form here. Once approved, you’ll unlock all the member benefits and can start sourcing right away.

We partner with a wide range of premium brands to give you flexibility on every project. From Bernhardt, Classic Home, Moe’s Home, Homey Design, and Furniture of America to ACME, Crown Mark, and many more, our catalog covers everything from avant-garde to modern, farmhouse to rustic. Whatever style your client envisions, you’ll be able to source it with confidence through Ornate Home.

Yes—we understand that design projects often require flexibility. That’s why we extend the same financing options to trade professionals as we do to retail customers. Through partners like Synchrony, Affirm, Snap, and Progressive, you’ll find programs ranging from short-term zero-interest to extended plans up to 60 months. Just select the financing option that works best for your project at checkout, and you’ll be directed to the partner’s secure website to complete the process.

Ornate Home’s Exclusive Trade Program offers designers exclusive discounts, tax-exempt purchasing, dedicated support, early access to collections, and access to premium brands.

Interior designers often source from Ornate Home, which carries premium brands like Bernhardt, Classic Home, Moe’s Home, and many more.

Ornate Home offers trade discounts to certified designers, architects, and stagers through its Exclusive Trade Program.

Ornate Home Trade Program members receive early access to limited collections and upcoming designs.