Excellent customer service. Phone calls to keep me updated. Friendly and smooth delivery. Highly recommend
When I saw that your order form was automatically charging me $299.00 to ship a $29.00 picture I tried to cancel the order instead your order portal showed that I approved the order and my debit card was charged. I immediately called my bank and reported fraud, and was forced to close the debit account. This has caused a chain reaction of time consuming updates and renewals. I’m pissed!
Delivery guy carried in the table and was nice with a great attitude. New furniture was undamaged unlike some of the reviews.
Was easy to place order online and qualify for a no interest loan within minutes. I did pay for delivery and white glove treatment, but I got what I paid for and what I expected. Couldn’t ask for more.
From ordering by phone to delivery, Ornate was nothing but helpful. They answered all my questions along the way. I was able to order an outdoor furniture set that was out of stock everywhere else. They made sure they could get it and deliver. I have never experienced such amazing customer service. The delivery was flawless and appreciated. I would highly recommend Ornate.