Ozzie help me through the purchasing process from the beginning to the end. Delivery was quick. Only issue I have is.one of the cushion is smaller than the other cushions.
We visited the store to see the product in person. Ozzie was there to greet us. He gave us space to look around and when we had questions he answered it clearly and to the point. We ended up buying the dining table set.
Within a day, Ozzie reached out to us to confirm shipping and kept us in the loop throughout, even to the day of delivery - just in time for Thanksgiving dinners.
The product is great. We appreciate the honest, direct, and consistent communication!
We ordered this headboard/footboard from this company was very happy with the transaction and customer service product was in great shape delivered with professional delivery
I was skeptical at first getting a circular chair but this is AMAZING!! I love how the curve of the chair shapes around you and the cushion has so much extra room. I love how I don’t need an ottoman but it’s not hard to get out of like a chaise. I highly recommend this chair!
Our local Ashley Furniture Store didn’t have this item in stock and didn’t offer to order it. Ornate Furniture had it in stock for about 75% what Ashley listed it for with quick & FREE delivery to our door. It was easy to put together with just12 bolts. We love the table - perfect for our space and well made.
Absolutely love the furniture. Great quality, reasonable price. Delivery team was excellent.
I purchased the King Eastern Upholstered Headboard. Very well made. The headboard is sturdy, high quality construction, & beautiful linen material. Ornate's delivery is very fast & packaged with care. Their communication with me was excellent. I would highly recommend the headboard & Ornate for any future purchases.
Most of the experience was better than expected. I worked with Matt in the Charlotte store and an online customer service rep that were very helpful. The only question I have is why I had to present my driver's license at pickup only to have it photographed with the pickup paperwork. In these times, especially around the holidays, identify theft is an ongoing issue and those actions did not make me feel safe.
The sofa and couch I purchased is beautiful. The price I couldn't resist but I was nervous about ordering it online from a company I was unfamiliar with. The reviews convinced me this was a legit company. As I was deciding to purchase the item, someone from customer service reached out to me to see if I had any questions which they replied to quickly and I placed the order. He only complaint I would have is that I wish it came quicker but you can go on their website and find out the status at any time or reach out to customer service and get support. They made the process very easy. I would purchase from them again.
good. as shown. minor nitpicks, if you get under drawers they don't come with a railing just each with individual little wheels. tedious to line up when opening/closing. also the bookcase section doesn't attach at all to the main bed, you just put them next to each other. pro or con depending on the person. most of it was already assembled so it was a breeze.
I am very happy with this beautiful living room; is very comfortable,the seating is wide enough; material super durable,it is a relaxing coach,super cute, good quality for the price, definitely I Love them
DAVID the driver was wonderful. He helped my husband get the furniture in the house., we have a lot of stairs. I'm loving on the couch and love seat. Yes, I will order from Oranate again. Thank you
