DELIVERY POLICY
We want to make the Fast and Simple delivery process for you.
DELIVERY OPTIONS:
1- CURBSIDE DELIVERY: Furniture delivery to curbside
* Please note that assembly service is not included in the Curbside Delivery service.
2- IN-ROOM DELIVERY: Furniture delivery to the room of your choice (unpacking and assembly of furniture NOT included).
* Please note that assmebly and trash removal service is not included in this option.
3- IN-ROOM DELIVERY & ASSEMBLY & TRASH REMOVAL: Furniture delivery to the room of your choice, unpacking and assembly of furniture, and taking the trash back.
4- CURBSIDE DELIVERY: Furniture delivery to the curb or end of the driveway outside the requested delivery address. Someone will have to be on hand to meet the driver and sign for the package.
** In case of refusing or returning the shipment, buyer will be charged a 30% restocking fee as well as two-way freight costs. Likewise, in case of refusal of shipment or failure to comply with the delivery requirements; attempted delivery, detention, and/or storage fees will be the sole responsibility of the consignee.
- We offer next-day delivery in Greater Los Angeles area for the products that display "NEXT-DAY". If these products are ordered by 12 pm Monday to Friday, they will be delivered the next day. If they are ordered after 12pm, delivery will be the next business day. Next-Day Delivery is not available Saturdays and Sundays. Please note that unforeseen circumstances beyond our control, such as changes in delivery capacity and shipping volumes, may delay the delivery of your order.
- We ship the products which display "NEXT DAY" the next business day to other locations. Delivery date depends on the destination.
- Items with the "NEXT DAY" label are ready for delivery. Items that do not have this badge will be back-ordered from the vendor after your order is received. The delivery date may vary depending on the availability of the products from vendor companies, destination, weather conditions, shipping volumes, and force majeure. Please note that changes in inventory or delivery capacity, as well as unforeseen circumstances beyond our control, may delay the delivery of your order.
- Please note unforeseen circumstances beyond our control, such as changes in delivery capacity and shipping volumes, the availability of the products from vendor companies, destination, weather conditions, and force majeure may delay the delivery of your order.
Damaged Products & Missing Pieces:
Damaged products and missing pieces must be reported within 48 hours of delivery. After 48 hours of delivery, no claims will be allowed. Therefore, please inspect the merchandise for damages or missing parts as soon as you receive your product(s). Please attach photos of the damaged product to the email and keep the original packaging of the damaged merchandise as it is required for replacement.
*** DISCLAIMER
Ornate Furniture reserves to right cancel any orders or delay the shipments for reasons including but not limited to manufacturer, carrier, stock, and/or cost related issues on out-of-state orders without prior notice.
We inspect and ship all merchandise in factory manufactured condition unless stated or requested otherwise. Likewise, we make every effort by meticulous palletizing and/or thorough packaging to prevent partial loss or damage of merchandise. In case of loss or damage of shipments en route, after the shipment leaves our warehouse, it is buyer’s responsibility to file a claim against the freight company. In certain cases, Ornate Furniture, at its whole discretion, may choose to arrange a repair service when/where possible and/or applicable. Monetary compensation of any amount will never be an option, if insurance or freight liability or repair is a possible remedy of any level or kind. By law, tax exemption does not apply to orders placed and/or fulfilled in the State of California where our HQ is located.
For any questions about delivery services, please call us at 844955339
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