All great from buying process to flawless delivery and set up.
I was very pleased with my salesman Ozzie. He was informative, friendly & professional. He was patient with my indecisions & very helpful. The prices were very comparable & better than other furniture stores. The delivery staff were also great! Friendly & professional.
Im giving 5 star due to the fact when i ordered some info did not match up and they wanted verification of who we were before they would process order which at first i was skeptical but understood, the chairs i ordered took a month to be delivered which was a little longer than expected but overall they are a great company and i will order again
The color, the size and the comfort are just perfect. I wasn't here to recieve it but the people who recieved it for me said the people who came to install it were really nice, so I want to take a moment to thank to the delivery guys. My place has such compact stairs and no elevator so I'm sure it was hard to take in.
The sofa gets complements from everyone who has seen it, it was bigger and pricier than I expect it but worth every penny. Buy it, you won't regret it! It's so sturdy and spacious more than 3 people fit comfortably even the dogs. What I also liked is that you got to choose the pieces you want it to fit your place, my place is a studio so the chaise and the arm were the perfect fit (a tad wide) but overall worked great for my small place. The sofa is like sitting on a cloud, best purchase ever!
I live in Santa Ana so my delivery was really fast, I ordered online on Sunday, had it delivered Wednesday. I would've loved to know exactly when it was going to be delivered, they let me know the day off and not when I put in the order (even when checking the tracking link), but other than that not complains.
My experience was the best ordering from ornate the people had patience with me as I am a first time buyer something big and this much online I was a little worried very helpful the mover Brian/ryan I believe I remember was awesome he was alone and did such a great job delivering the sofa to my upstairs apartment he even showed me an example on how to put on footbeds just a visual thank you ornate the couch was so comfortable and is huge lol