Buying furniture online can be exciting — but it’s also natural to wonder if the store you’re shopping from is truly reliable. At Ornate Home, we understand the importance of trust when making significant home purchases. That’s why we’re transparent about our customer experiences, delivery process, and third-party accreditations.
Whether you’ve seen us on Google, Yelp, Trustpilot, or now the Better Business Bureau (BBB), this article will help you understand who we are, what our customers say, and how we make every order right from start to finish.
What Makes Ornate Home a Legitimate and Trusted Store
Ornate Home is a U.S.–based furniture retailer with multiple showrooms and warehouses that serve customers nationwide. We work directly with trusted brands such as Ashley Furniture, Coaster, ACME, Modus, and Crown Mark, offering stylish pieces for every room.
Our commitment extends beyond furniture; it’s about providing a seamless, transparent, and secure shopping experience. From secure online payment systems to verified delivery tracking and dedicated customer support, every aspect of our process is designed to ensure your peace of mind.
What Customers Are Saying
Google Reviews
With over 400 five-star Google reviews and an average rating of 4.9/5, our customers consistently praise our helpful team, seamless delivery, and high-quality products.
“Amazing service! The delivery was quick and the furniture was exactly as described.” — Maria G., Texas
“Great quality and friendly support. Definitely will buy again.” — John L., California
You can see all our verified reviews here: View our Google Reviews
Yelp Reviews
On Yelp, our customers often share detailed and honest experiences about both our showrooms and delivery service. With hundreds of verified local reviews, we’re proud to maintain a strong rating that reflects our commitment to genuine customer care.
“Honestly surprised by the quality. Wasn’t sure at first because I hadn’t heard of them, but I visited the showroom and everything felt solid. Delivery was on time and no hidden fees.” — Roxanne T., Santa Ana
We know Yelp reviewers don’t hold back — and that’s exactly why we value every comment. While a few customers have experienced delays (especially with custom or backordered furniture), we take each review seriously, respond personally, and make sure every situation is resolved fairly.
You can explore our full Yelp feedback and see photos shared by real customers here:
View Yelp Reviews
Trustpilot Reviews
On Trustpilot, customers highlight our reliability, delivery speed, and after-sales communication.
“Fast shipping, great packaging, and honest service. Five stars!” — Verified Trustpilot Reviewer
“I had a small issue, but customer support resolved it right away.” — Jamie F., Florida
Check more feedback here: View Trustpilot Reviews
BBB Accreditation & Rating
We’re proud to share that Ornate Home is now officially accredited by the Better Business Bureau (BBB), holding an A+ rating as of October 2025.
This accreditation acknowledges our dedication to ethical business practices, open communication, and delivering consistent customer satisfaction. It also means that we meet BBB’s strict standards for responsiveness and accountability.
You can verify our accreditation and read our BBB reviews directly here:
View Ornate Home’s BBB Accreditation
We’re proud to display our official Better Business Bureau (BBB) Accreditation Certificate, a symbol of trust and transparency that reflects our commitment to ethical business practices and customer satisfaction.
Can I Visit the Ornate Home in Person?
Yes. Our main showrooms are located at:
2235 N Tustin Ave, Santa Ana, CA 92705
Open 7 days a week.
8620 Monroe Rd, Charlotte, NC 28212
Monday to Sunday 11 am-5 pm
We are not just an online brand — you can visit us, sit on our sofas, feel the textures, and talk to our team in person. We’ve been part of the Santa Ana business community since we started and are proud members of the local Chamber of Commerce.
Do You Deliver Nationwide?
Yes, we deliver across the continental United States with several delivery options, including threshold and white-glove service in select areas.
We work with trusted carriers and inspect each order before dispatch to ensure your furniture arrives in perfect condition. You’ll also receive tracking updates and estimated delivery times, so you always know when to expect your order.
How We Handle Issues
Even with the best planning, delivery, or product issues can occasionally occur. When that happens, we act fast to resolve the situation. Our dedicated support team is available by phone, email, and chat to handle any concerns directly — no long waits or automated loops.
Real customer confidence comes from how problems are solved, not just how sales are made. That’s why we respond quickly, offer replacements or refunds when appropriate, and follow up to ensure satisfaction.
Why Customers Keep Coming Back
- Transparent communication from order to delivery
- Fast, reliable shipping
- Competitive prices on top furniture brands
- Responsive support team
- Verified reviews and trusted third-party accreditation (Google,Yelp, Trustpilot, BBB)
We don’t just sell furniture; we build long-term relationships with our customers through honesty, service, and reliability.
Why Is Ornate Home So Affordable?
We hear this a lot. The short answer? We cut out the middleman.
We work directly with factories and major brands, and we don’t operate like a traditional retail store with massive markups. Instead, we focus on volume and efficiency. That allows us to pass on the savings to you — without compromising on quality.
