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Ornate Home offers curbside, in-room, and White Glove delivery for eligible items, plus free parcel shipping for selected smaller products. Available options and pricing appear at checkout after you enter your ZIP code. See our Shipping & Delivery Policy for full descriptions of each service level.

Delivery timelines vary by product, location, and delivery method. For ready-to-ship items in Southern California and the Charlotte, NC area, delivery typically takes approximately one week after order processing. See our Shipping & Delivery Policy for estimated timelines by region.

Yes, White Glove delivery may be available for eligible items and locations. It may include in-room placement, unpacking, assembly, and packaging removal depending on the service level. Check availability during checkout or contact our team.

Yes. Ornate Home ships to the mainland United States. Delivery methods, timelines, and costs vary by destination and ZIP code. See our Shipping & Delivery Policy for regional details.

Yes, for scheduled furniture deliveries, an adult age 18 or older must be present to inspect and sign for the delivery. Inspect your items before signing whenever possible.

Contact us as soon as possible. Address changes may be possible before the order ships. Once fulfillment or carrier routing has started, changes may be limited or may require additional fees.

Eligible products may be returned within 30 days of delivery. Items must generally be new, unused, unassembled, and in original packaging. All returns require a Return Merchandise Authorization (RMA). See our Return Policy for full eligibility criteria and exclusions.

Yes. Approved returns are subject to restocking fees, customer-paid return shipping, and possible deductions after inspection. See our Return Policy for the full fee schedule.

Certain categories including final sale, clearance, special orders, mattresses, and individual sectional pieces are excluded. Personal preference or sizing reasons are not considered product defects. See our Return Policy for the complete exclusion list.

After the returned item arrives and passes inspection, approved refunds are issued to the original payment method. Posting time depends on your bank or payment provider.

Inspect your order as soon as it arrives. If you notice damage, defects, or missing parts, submit a claim within 48 hours of delivery through our Damage Claim form. Keep all original packaging until the claim is reviewed.

Damage claims depend on carrier records, packaging condition, and photos taken shortly after delivery. Claims reported after extended use, assembly, or disposal of packaging may be denied.

Note visible damage on the delivery receipt and contact us immediately. Avoid refusing delivery unless the item is clearly unsafe, as refused deliveries may result in additional fees.

Contact us as soon as possible. Cancellation requests should be made within 48 hours of placing the order. Once fulfillment or delivery preparation has begun, cancellation eligibility may be limited. See our Cancellation Policy for full terms and applicable fees

Orders that have already shipped are not eligible for cancellation. A return may be possible after delivery, subject to our Return Policy.

If Ornate Home cancels your order due to supplier availability, pricing errors, or logistical issues, a full refund will be issued.

Measure your room, doorways, hallways, stairways, elevators, corners, and the full delivery path from entrance to final room. Product and box dimensions are listed on product pages. A product not fitting through an entryway is not considered a product defect.

We display colors and finishes as accurately as possible. However, colors may appear different depending on screen settings, lighting, and material variation. Natural materials like wood, leather, and fabric may show variation in grain and tone. Contact us before ordering if color or finish is critical.

Many furniture items require some level of assembly. Requirements vary by product. Assembly instructions may be included with the product or listed on the product page.

Assembly may be available through selected delivery levels, including White Glove service for eligible items. Check availability during checkout or contact our team.

Product dimensions are listed on product pages. If dimensions are missing or unclear, contact us before placing your order.

Yes. Ornate Home offers financing and lease-to-own options through third-party providers. Terms, approval, and eligibility are handled by the financing provider. See our Financing Options page for available plans.

We accept credit cards, debit cards, PayPal, Shop Pay, Apple Pay, Google Pay, and other methods shown at checkout.

It depends on the provider and plan. Some prequalification checks are soft inquiries, while final approval may involve a hard inquiry. Review the provider's terms before applying.

Yes. Applicable sales tax is calculated at checkout based on the order and delivery location.

Care instructions vary by material. See our Furniture Care Guide for specific guidance on leather, fabric, wood, metal, glass, rugs, outdoor furniture, and mattresses. Avoid harsh chemicals, abrasive cleaners, and excessive water.

We do not recommend general multi-surface cleaners unless specifically approved for your furniture material. Many household cleaners can damage finishes and coatings. See our Furniture Care Guide for recommended cleaning methods.

Yes. Ornate Home aims to support WCAG 2.1 and WCAG 2.2 Level AA standards. Our website includes an accessibility widget for adjusting reading, contrast, and navigation settings. See our Digital Accessibility Statement for details or contact us with feedback.

We focus on durable furniture, responsible choices, and helping customers make informed decisions. See our Sustainability Policy for more details.