WARRANTY POLICY
Every product sold at Ornate Home includes a manufacturer's limited warranty that protects against defects in materials and workmanship. Warranty duration and coverage vary by brand and product category. Below you'll find a breakdown of warranty terms by category, how to file a claim, and answers to common warranty questions.
Warranty by Product Category
Mattresses
10-Year Limited Manufacturer Warranty
Mattresses 10-Year Limited Manufacturer Warranty
The following mattress brands are covered by a 10-year limited manufacturer warranty against manufacturing defects:
- Tempur-Pedic
- Sealy
- Stearns & Foster
- Serta
- Diamond Mattress
- Nectar
- DreamCloud
- Purple
Furniture — Sofas, Sectionals & Upholstered Seating
1-Year Limited Manufacturer Warranty
Furniture — Sofas, Sectionals & Upholstered Seating 1-Year Limited Manufacturer Warranty
All sofas, sectionals, loveseats, recliners, accent chairs, and other upholstered seating are covered by a 1-year limited manufacturer warranty against manufacturing defects.
Bedroom Furniture
1-Year Limited Manufacturer Warranty
Bedroom Furniture 1-Year Limited Manufacturer Warranty
Beds, dressers, nightstands, chests, mirrors, and bedroom sets are covered by a 1-year limited manufacturer warranty.
Dining Room Furniture
1-Year Limited Manufacturer Warranty
Dining Room Furniture 1-Year Limited Manufacturer Warranty
Dining tables, dining chairs, bar stools, benches, buffets, sideboards, and dining sets are covered by a 1-year limited manufacturer warranty.
Home Office Furniture
1-Year Limited Manufacturer Warranty
Home Office Furniture 1-Year Limited Manufacturer Warranty
Desks, office chairs, bookcases, file cabinets, and shelving units are covered by a 1-year limited manufacturer warranty.
Outdoor Furniture
1-Year Limited Manufacturer Warranty
Outdoor Furniture 1-Year Limited Manufacturer Warranty
Patio sets, outdoor sectionals, dining sets, lounge chairs, fire pits, and outdoor accessories are covered by a 1-year limited manufacturer warranty.
Rugs & Decor
1-Year Limited Manufacturer Warranty
Rugs & Decor 1-Year Limited Manufacturer Warranty
Area rugs, runners, accent rugs, and decorative items are covered by a 1-year limited manufacturer warranty.
Lighting
1-Year Limited Manufacturer Warranty
Lighting 1-Year Limited Manufacturer Warranty
Table lamps, floor lamps, chandeliers, pendant lights, and other lighting fixtures are covered by a 1-year limited manufacturer warranty.
Extended Protection Plans
Life happens. Kids spill, pets scratch, and accidents are part of everyday living. That's why Ornate Home offers Extended Protection Plans on eligible furniture, mattresses, rugs, and decor — giving you coverage that goes far beyond what the manufacturer's warranty includes.
Our protection plans are provided through a trusted third-party provider and cover accidental damage from normal household use for the duration of your plan. No deductibles. No hidden fees. Just straightforward protection for the pieces that matter most in your home.
What's Covered:
Protection plans cover accidental damage from normal residential use. Coverage details vary by material type:
Fabric & Upholstery
Fabric & Upholstery
Coverage for sofas, sectionals, loveseats, accent chairs, recliners, dining chairs, ottomans, and other upholstered furniture.
- All accidental stains (food, beverage, human and pet bodily fluids, cosmetics, ink, dye, paint)
- Accidental rips, tears, cuts, punctures, and burns
- Seam separation and stitching defects
- Structural frame breakage from normal use
- Loss of foam resiliency (flattening) beyond manufacturer tolerance
- Mechanism failures on recliners and motion furniture (electrical and manual)
Leather & Faux Leather
Leather & Faux Leather
Coverage for all leather and faux leather seating, headboards, and leather-wrapped furniture
- All accidental stains (food, beverage, ink, dye, cosmetics)
- Accidental rips, tears, cuts, punctures, and burns
- Peeling, flaking, or cracking of leather and faux leather (not caused by normal wear)
- Seam separation
- Loss of foam resiliency
- Structural and mechanism failures
Wood & Hard Surfaces
Wood & Hard Surfaces
Coverage for dining tables, coffee tables, desks, dressers, nightstands, bookcases, TV stands, sideboards, and other hard-surface furniture.
- Accidental stains (food, beverage, cosmetics, ink)
- Accidental scratches, chips, dents, and gouges
- Heat marks and liquid rings
- Breakage of wood, glass, marble, stone, and metal components
- Drawer and door mechanism failures
- Hardware defects (handles, knobs, hinges)
- Warping and checking (if not caused by environmental conditions)
Area Rugs
Area Rugs
Coverage for indoor area rugs and runners.
- All accidental stains (food, beverage, pet, cosmetics, ink)
- Accidental rips, tears, and burns
- Seam or edge unraveling from accidental damage
Mattresses
Mattresses
Coverage for mattresses purchased with a protection plan at checkout.
- All accidental stains (food, beverage, bodily fluids, cosmetics)
- Accidental rips, tears, and burns to the mattress cover
- Structural failures beyond manufacturer warranty coverage
What's Not Covered
- Damage from commercial or non-residential use
- Pre-existing damage or conditions reported after the coverage window
- Intentional damage, abuse, or vandalism
- Damage caused by pets' teeth or claws to frame or structure (pet stains ARE covered)
- Accumulation damage or gradual buildup from repeated incidents not reported individually
- Normal wear and tear, including fading, pilling, and cushion softening
- Products used outdoors unless specifically designed and sold as outdoor furniture
- Mattresses and clearance items unless a plan was purchased at checkout
- Damage from fire, flooding, or natural disasters
Plan Pricing
Protection plan pricing is based on the pre-tax purchase price of the product. One plan covers one item. For sets (e.g., a dining set or living room set), the plan price is calculated based on the total set price
Product Price (Before Tax)
Plan Cost
Up to $500
$99
Up to $1,000
$149
$1,001 – $2,000
$249
$2,001 – $3,000
$349
$3,001 – $4,000
$399
$4,001 – $5,000
$499
$5,001 – $8,000
$599
$8,001 – $10,000
$699
$10,001 – $15,000
$799
$15,001 – $20,000
$899
$20,001 – $30,000
$999
How It Works
Add at Checkout When you find a product you love, simply select the protection plan option on the product page or at checkout. Plans are available in 3-year and 5-year terms depending on the product category.
Something Happens Accidents are part of life. If accidental damage occurs to your protected product, report it within 30 days of the incident.
File a Claim Contact our support team at (844) 955-3399 or email support@ornatehome.com with your order number, a description of the damage, and photos. Claims are reviewed within 5–7 business days.
We Resolve It Once your claim is approved, our team will arrange cleaning, repair, part replacement, or full product replacement — whichever is appropriate based on the damage. You don't pay anything additional.
Protection Plan FAQ
Can I add a protection plan after I've already purchased my furniture?
Can I add a protection plan after I've already purchased my furniture?
Protection plans must be purchased at the same time as your furniture order. Plans cannot be added after the sale is complete.
Does the protection plan replace the manufacturer warranty?
Does the protection plan replace the manufacturer warranty?
No. The protection plan works alongside the manufacturer warranty, not instead of it. Manufacturing defects are handled through the manufacturer warranty. Accidental damage from everyday use is handled through the protection plan.
Is there a deductible when I file a claim?
Is there a deductible when I file a claim?
No. There are no deductibles, service fees, or hidden charges. If your claim is approved, the repair or replacement is covered in full.
What happens if my item can't be repaired?
What happens if my item can't be repaired?
If the damage cannot be repaired, you'll receive a replacement of the same or comparable product, up to the original purchase price.
Can I file multiple claims on the same item?
Can I file multiple claims on the same item?
Yes, you can file multiple claims during your plan term as long as the cumulative payout does not exceed the original purchase price of the product. Once the total payout reaches the product price, the plan is considered fulfilled.
Does the protection plan cover the entire set if I bought a dining or living room set?
Does the protection plan cover the entire set if I bought a dining or living room set?
Coverage depends on how the plan was purchased. If a single plan was purchased for the full set, all pieces in the set are covered. Individual items within a set can also be covered separately.
What if I move? Does the plan transfer to my new address?
What if I move? Does the plan transfer to my new address?
Yes. The protection plan stays with the product regardless of your address, as long as it remains within the contiguous United States.
Are outdoor furniture items covered?
Are outdoor furniture items covered?
Outdoor furniture has specific coverage limitations. Contact us before purchasing a plan for outdoor products to confirm eligibility.
How to File a Warranty Claim
If you believe your product has a manufacturing defect covered under warranty, follow these steps:
Warranty Disclaimer
Warranty coverage is provided directly by the manufacturer and varies by brand and product. Tempur-Pedic, Sealy, Stearns & Foster, Serta, Diamond Mattress, Nectar, DreamCloud, and Purple products are generally covered by a 10-year limited manufacturer's warranty. Most other brands include a limited manufacturer's warranty of up to one year. Warranty coverage applies only to manufacturing defects and does not cover normal wear and tear, misuse, accidental damage, stains, improper assembly, or damage resulting from improper use or care.
Ornate Home acts solely as an authorized retailer and is not the warrantor of any product sold. All warranty claims are subject to the specific terms, conditions, limitations, and exclusions established by the applicable manufacturer. Warranty periods and coverage may vary by product and manufacturer. Customers should refer to the warranty documentation provided with their purchase or contact the manufacturer directly for complete warranty details.
Warranty FAQ
Does my warranty start from the purchase date or delivery date?
Does my warranty start from the purchase date or delivery date?
Your manufacturer warranty begins on the date of delivery.
Can I transfer my warranty if I sell or give away my furniture?
Can I transfer my warranty if I sell or give away my furniture?
Most manufacturer warranties are non-transferable and apply only to the original purchaser. Check the manufacturer's specific terms for your product.
Is my mattress warranty voided if I have a stain on it?
Is my mattress warranty voided if I have a stain on it?
Many mattress manufacturers require the mattress to be free of stains for warranty claims. We recommend using a mattress protector from day one to keep your warranty intact.
What's the difference between the manufacturer warranty and the Extend Protection Plan?
What's the difference between the manufacturer warranty and the Extend Protection Plan?
Contact Ornate Home first. We handle warranty claims on your behalf and coordinate directly with the manufacturer to resolve the issue.
What if my product is damaged during delivery?
What if my product is damaged during delivery?
Delivery damage is not a warranty issue — it falls under our Damage Claim process. Please file a Damage Claim within 48 hours of delivery with photos, and we'll resolve it promptly.
