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WARRANTY POLICY

Every product sold at Ornate Home includes a manufacturer's limited warranty that protects against defects in materials and workmanship. Warranty duration and coverage vary by brand and product category. Below you'll find a breakdown of warranty terms by category, how to file a claim, and answers to common warranty questions.

Warranty by Product Category

Mattresses 10-Year Limited Manufacturer Warranty

The following mattress brands are covered by a 10-year limited manufacturer warranty against manufacturing defects:

  • Tempur-Pedic
  • Sealy
  • Stearns & Foster
  • Serta
  • Diamond Mattress
  • Nectar
  • DreamCloud
  • Purple
What's Covered: Defects in materials or workmanship, including sagging beyond the manufacturer's specified tolerance (typically 1.5" or greater), broken or protruding coils, and manufacturing flaws in foam or cover materials.
What's Not Covered: Normal wear and tear, comfort preference changes, stains or soiling (may void warranty), damage from improper support or foundation, physical abuse or misuse, and products purchased from unauthorized resellers.
Important: Most mattress warranties require the use of a compatible foundation or adjustable base. Using an incompatible support system may void the warranty. Check your mattress documentation for specific foundation requirements.

 Furniture — Sofas, Sectionals & Upholstered Seating 1-Year Limited Manufacturer Warranty

All sofas, sectionals, loveseats, recliners, accent chairs, and other upholstered seating are covered by a 1-year limited manufacturer warranty against manufacturing defects.

What's Covered: Frame defects, broken or faulty reclining mechanisms, spring or suspension failures, seam separation due to manufacturing defects, and hardware failures.
What's Not Covered: Normal wear of fabric and cushions, fading or discoloration from sunlight, pilling, pet damage, stains, and comfort preference changes. Cushion softening over time is considered normal use and is not a defect.

Bedroom Furniture 1-Year Limited Manufacturer Warranty

Beds, dressers, nightstands, chests, mirrors, and bedroom sets are covered by a 1-year limited manufacturer warranty.

What's Covered: Structural defects in frames, drawer mechanism failures, hardware defects, and finish defects present at the time of delivery.
What's Not Covered: Surface scratches from use, finish changes from sunlight exposure, damage from moisture or heat, and normal wood movement due to humidity changes.

Dining Room Furniture 1-Year Limited Manufacturer Warranty

Dining tables, dining chairs, bar stools, benches, buffets, sideboards, and dining sets are covered by a 1-year limited manufacturer warranty.

What's Covered: Structural defects, joint failures, hardware defects, and manufacturing finish flaws.
What's Not Covered: Surface wear from daily use, heat or water marks, scratches, and damage from improper cleaning products. Natural wood grain variation is not a defect.

Home Office Furniture 1-Year Limited Manufacturer Warranty

Desks, office chairs, bookcases, file cabinets, and shelving units are covered by a 1-year limited manufacturer warranty.

What's Covered: Structural defects, gas lift cylinder failures (office chairs), caster defects, drawer mechanism failures, and hardware defects.
What's Not Covered: Normal wear of casters and upholstery, surface scratches, and damage from exceeding weight limits.

Outdoor Furniture 1-Year Limited Manufacturer Warranty

Patio sets, outdoor sectionals, dining sets, lounge chairs, fire pits, and outdoor accessories are covered by a 1-year limited manufacturer warranty.

What's Covered: Structural defects, hardware failures, and manufacturing defects in materials.
What's Not Covered: Weather-related wear including fading, rust from prolonged moisture exposure without covers, mildew, cushion wear from outdoor elements, and damage from extreme weather events.

Rugs & Decor 1-Year Limited Manufacturer Warranty

Area rugs, runners, accent rugs, and decorative items are covered by a 1-year limited manufacturer warranty.

What's Covered: Manufacturing defects such as unraveling seams, backing separation, and color defects present at delivery.
What's Not Covered: Normal pile crushing and shading, stains, fading from sunlight, and wear from foot traffic.

Lighting 1-Year Limited Manufacturer Warranty

Table lamps, floor lamps, chandeliers, pendant lights, and other lighting fixtures are covered by a 1-year limited manufacturer warranty.

What's Covered: Electrical component failures, manufacturing defects in materials and finish.
What's Not Covered: Bulb replacement, damage from power surges, and normal finish wear.

Extended Protection Plans

Want coverage beyond the manufacturer warranty? Ornate Home offers Extend Protection Plans on eligible products. These plans cover accidental damage and everyday mishaps that standard manufacturer warranties don't — including stains, rips, breakage, electrical and mechanical failures, and structural damage from normal use.

You can add an Extend Protection Plan at checkout on any eligible product page. Plans are available in 2-year, 3-year, and 5-year options depending on the product category.

How to File a Warranty Claim

If you believe your product has a manufacturing defect covered under warranty, follow these steps:

Step 1:
Submit a Damage Claim or call (844) 955-3399 within the warranty period.
Step 2:
When required, we coordinate directly with the manufacturer to assess and approve the resolution path.
Step 3:
When feasible, specific parts or components are ordered and shipped as the first resolution option.
Step 4:
Upon approval, a full product replacement is processed when parts replacement is not sufficient.
Submit a Damage Claim →

Warranty Disclaimer

Warranty coverage is provided directly by the manufacturer and varies by brand. Tempur-Pedic, Sealy, Stearns & Foster, Serta, Diamond Mattress, Nectar, DreamCloud, and Purple products are covered by a 10-year limited manufacturer's warranty. All other brands include a 1-year limited manufacturer's warranty. Warranties apply to manufacturing defects only and do not cover normal wear, misuse, or damage resulting from improper use or care. Ornate Home acts as an authorized retailer and is not the warrantor. Warranty claims are subject to each manufacturer's terms and conditions.

Warranty FAQ

 Does my warranty start from the purchase date or delivery date?

Your manufacturer warranty begins on the date of delivery.

Can I transfer my warranty if I sell or give away my furniture?

Most manufacturer warranties are non-transferable and apply only to the original purchaser. Check the manufacturer's specific terms for your product.

Is my mattress warranty voided if I have a stain on it?

Many mattress manufacturers require the mattress to be free of stains for warranty claims. We recommend using a mattress protector from day one to keep your warranty intact.

What's the difference between the manufacturer warranty and the Extend Protection Plan?

Contact Ornate Home first. We handle warranty claims on your behalf and coordinate directly with the manufacturer to resolve the issue.

What if my product is damaged during delivery?

Delivery damage is not a warranty issue — it falls under our Damage Claim process. Please file a Damage Claim within 48 hours of delivery with photos, and we'll resolve it promptly.

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