Ornate Audio Care 6-Month Service Plan
Every Rally Pro and MaxView purchase includes a complimentary 6-month service plan for the built-in 3D Immersive Sound System, backed by the sound system's manufacturer. The plan covers troubleshooting, parts, and labor, but it only becomes active after you register. Complete your registration within 30 days of your purchase date to activate your coverage.
What Is the Ornate Audio Care 6-Month Service Plan?
The Ornate Audio Care 6-Month Service Plan is a complimentary, manufacturer-backed service plan for the 3D Immersive Sound System built into Rally Pro and MaxView seating by Viva Home. The manufacturer of the sound system provides the coverage, and authorized technicians handle every service request.
The plan protects the audio side of your seating, so the speakers and bass vibration that turn your sofa into home theater seating keep working the way they did on day one. Explore the full Rally Pro Collection by Viva Home to see every configuration that includes the sound system.
Why Do You Need to Register Within 30 Days?
You need to register within 30 days because the complimentary coverage does not start automatically at checkout. The manufacturer activates the plan only after it receives your registration, and the registration window closes 30 days after your purchase date.
Coverage still runs from your purchase date, not from the day you register. Registering early means you are ready the moment you need support, and nothing is left to chance once the 30-day window passes.
How Do You Register Your Service Plan?
To register your service plan, complete the registration form on this page within 30 days of your purchase. There are 3 simple steps:
- Find your order details: Keep your Ornate Home order confirmation email nearby before you start.
- Complete the registration form: Enter your purchase information through the Register Your Service Plan button on this page.
- Keep your confirmation: Save the registration confirmation for future service requests.
Once registration is complete, your 6 months of coverage are active and counted from your original purchase date.
What Does the Service Plan Cover?
The service plan covers troubleshooting, parts, and labor for the 3D Immersive Sound System components, performed by authorized technicians. The table below summarizes the main plan details.
| Plan Detail | What It Means |
|---|---|
| Initial coverage | 6 months of complimentary coverage from your purchase date |
| Coverage scope | Troubleshooting, parts, and labor for the 3D Immersive Sound System components |
| Service provider | Authorized technicians, backed by the sound system manufacturer |
| Registration deadline | Within 30 days of your purchase date |
| Extension options | Extend in 6-month increments after the initial period, up to 24 months total |
| Eligible products | Rally Pro and MaxView seating with the 3D Immersive Sound System |
The plan applies to the sound system components only. For questions about any other part of your furniture, contact the Ornate Home customer service team.
Can You Extend Your Coverage After 6 Months?
You can extend your coverage after the first 6 months in 6-month increments, up to 24 months of total coverage. Extension options become available once the initial complimentary period ends, so households that rely on their sound system every day can keep protection in place for up to 2 years.
Which Products Include the Service Plan?
Rally Pro and MaxView seating include the service plan, since both Viva Home lines come with a built-in immersive sound system. Every Rally Pro configuration qualifies, from straight power reclining sofas to L-shaped sectionals.
The MaxView Media 6-Piece Power Reclining Sectional also qualifies. Its audio console from the MaxView Media Collection by Viva pairs the immersive sound system with Bluetooth wireless connectivity and built-in media controls, wrapped in premium faux leather.
Is Sound System Setup Included With Delivery?
Sound system setup is not included with delivery. The Ornate Home delivery team handles assembly and placement of your seating, while connecting the sound system to your TV, audio sources, or other devices is a separate step.
You can complete the connection yourself using the setup information provided with your system, or have it done by a technician of your choice. Ornate Audio Care support is also available if you need help with setup.
Most setups take only a few minutes. On MaxView seating, pair your phone, tablet, or TV over Bluetooth, then use the console's built-in controls to manage the audio of your immersive sound sofa.
How Do You Get Help With Your Sound System?
To get help with your sound system, contact Ornate Audio Care support by email or phone and have your registration details ready. Support covers registration questions, setup help, and service requests for registered plans.
What Do Customers Ask About the Service Plan?
Customers most often ask about cost, timing, and setup before registering their plan.
Is the 6-month service plan free?
Is the 6-month service plan free?
The 6-month service plan is free and included with every eligible Rally Pro and MaxView purchase. The only requirement is registration within 30 days of your purchase date.
When does coverage start?
When does coverage start?
Coverage starts on your purchase date, even if you register later within the 30-day window.
Who provides the service plan?
Who provides the service plan?
The manufacturer of the 3D Immersive Sound System provides the service plan, and authorized technicians carry out all troubleshooting, parts replacement, and repairs.
Does the plan cover setup or connection to my TV?
Does the plan cover setup or connection to my TV?
The plan covers troubleshooting, parts, and labor for the sound system components, and Ornate Audio Care support can help with setup questions. The physical connection to your TV or other devices is not part of the delivery service.
Does the plan cover the upholstery, frame, or reclining mechanism?
Does the plan cover the upholstery, frame, or reclining mechanism?
The plan does not cover the upholstery, frame, or reclining mechanism, since it applies only to the 3D Immersive Sound System components. Contact Ornate Home customer service for questions about other parts of your furniture.
